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Rose of Dubrovnik Terms & Conditions

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Guests wishing to book accommodation or a holiday with us,  should first notify us via email, to ensure availability at the time of booking. The accommodation will be held for 48 hours to allow notification of payment of deposit. The team do their utmost to avoid disappointment to our guests, however, vacancies can change without further notice, owing to the high demand we experience.

Rose of Dubrovnik does not operate as a travel agency, or real estate agency, but is a Dubrovnik-based and Dubrovnik-focused holiday accommodation booking service . The names of our accommodations remain our property, and otherwise the same properties may be let elsewhere or directly by the owner under different names. Otherwise, the local practice has been confusing to visitors in the past, as dozens of properties can be listed under the same or similar name, such as Mara, Ana, Maria,Kata, etc. Our practice arose in the second year of our trading, when we found guests had difficulty in distinguishing between accommodations with the same or similar names. The apartments are depicted as accurately as possible in photos and on our web-pages.

High season is from April 15th until September 30th.  Rose of Dubrovnik operates on two seasons only, high and low seasons. Prices  of accommodation will be influenced by season of booking, length of booking, and number of guests. Many properties  are not let for less than four days, though some may be, with the option of a short-stay surcharge. Extra guests arriving and sleeping over-night in accommodation, will incur a 30% surcharge, and be required to lodge the mandatory Croatian visitors tax.

To Reserve your Accommodation: Our conditions for reservation, including deposit payment, and payment methods are set out at the Booking Procedure , and require a deposit to be paid in advance to secure you booking, in addition to completing our  Booking Form .   Payment is accepted by credit card secure payment via PayWay gateway, bank transfer, Western Union transfer, Travelers Cheques, or Telegraph Post Money Order to our manager, Meliha Taslaman, at the address as below.  The remainder of the payment owing, (which is the total minus deposit, plus any incurred bank charges) is due at arrival to your accommodation in Dubrovnik. Payable in euro cash or travelers cheques. An extra residence tax of 1 euro per day per person.     

Special requests and extra services, such as telephone, internet connections, cots, extra cleaning, apartment servicing, or other features stated in the website as available on request, should be requested a minimum month in advance of arrival. Accommodations, with exceptions, are generally cleaned and serviced every seven days, or between bookings. Extra services and cleaning can be negotiated with your host, or with us in advance of arrival.    

Please note  our minimum booking period year round is four nights. High Season Bookings made ahead of season must be for seven nights minimum, but shorter bookings to the four night minimum will be made during season. Occasionally, shorter-stay vacancies will be made available three weeks prior to arrival. Otherwise, several accommodations shown on our website will  stipulate a lengthier minimum booking period.  

Accommodation cancellation policy :

• .in advance of 60 days: full refund minus incurred bank charges

• .less than 60 days notice: deposit is forfeited

• .shortening of a booking with less than 60 days notice: penalty of deposit for cancelled nights

Accommodation details at website: We endeavour to regularly update all accommodation details on this website, but there may be a delay in this regard, and all pertinent details should be verified with us at the time of booking or contact. Our policy is also to notify guests of a change in circumstances of their booking, such as nearby noisy construction works, etc. In these circumstances, our intention is to prepare guests for any changes, and to facilitate a satisfactory resolution if possible. The exact address of the accommodation will be provided on booking.

Tour cancellation policy:  payments will be forfeited on cancellations as follows:

10 - 7 days prior to the tour: 25% of the tour rates
6 - 3 day prior to the tour: 50% of the tour rate
2 - 1 day prior to the tour: 75% of the tour rates
no show: 100% of the tour rate

Otherwise, if tours are cancelled for bad weather or technical difficulties, then a full refund will be made to the guest.

Airport transfers can be booked in advance, and guests will be held responsible for their own timely arrival to connecting flights and sailings. During Summer months, traffic can be heavy, and it is the guests responsibility when booking transfers to allow adequate time  for possible traffic delays on the highway, and international check-in.

Airport transfers booked through Rose of Dubrovnik will include coordination with the landlord of the guests' arrival , and will adjust for flight delays.

Guests arriving to Dubrovnik by their own transport must contact their host in advance of arrival, to finalize arrival time, payment of the remaining rent, and collection of keys.

Check-in time is from 3.00pm, and check-out is by 11.00am. Luggage hold is no longer a service we can provide, but is available to the public at Gruz Bus Station, or may be negotiated specifically with your landlord.      

Accidents, Breakages, & Damages Policy: Guests are responsible for their own safety during their stay at our apartments and villas, and advised to undertake personal travel insurance cover for this reason. On arrival to accommodation, guests are advised, in the event of maintenance and repairs issues, all further enquiries should be directed to the landlord. Payment for breakages and repairs incurred by negligence or accident on the part of the guests will be sought by the landlord or host prior to departure from the accommodation. This office is open for calls from 08:00-20:00 hours weekdays, and 10:00-15:00 hours weekends.

Requirements for Guests' behaviour: Guests staying in private accommodations are requested to observe local customs in respect of noise levels, and minimize disturbances to the surrounding neighbourhood. Guests are requested to  dispose of trash thoughtfully, and handle the accommodation and city facilities with respect. Visitors are also requested to observe local by-laws and laws,  especially in regards of driving laws, zero-alcohol tolerance for drivers, the consumption or sale of illicit substances, and disturbance of the delicate ecology of our precious foreshore. Parking restrictions are strictly observed in Dubrovnik, and guests are strongly advised to check parking conditions carefully. Towing regularly removes offending vehicles to a central depot, where they can be collected after payment of a penalty.

Privacy Policy: All guests' details are maintained confidentially, and not sold or distributed to third parties . 

Feedback: Rose of Dubrovnik continues to strive to satisfy the needs of our guests, and we welcome your feedback at any stage of your booking or stay with us. We will also be contacting you after your departure to invite feedback again, and participation in our annual prize.  

All enquiries regarding our terms and conditions can be forwarded to our manager: Mrs. Meliha Taslaman, Manager, Iva Vojnovica 102, Dubrovnik 20,000, tel/fax: ++385(0)20 412.424

copyright©2004 Rose of Dubrovnik