Rose of Dubrovnik
does not operate as a travel agency, or real estate agency, but
is a Dubrovnik-based and Dubrovnik-focused holiday accommodation
booking service . The names of our accommodations remain our
property, and otherwise the same properties may be let elsewhere
or directly by the owner under different names. Otherwise, the
local practice has been confusing to visitors in the past, as
dozens of properties can be listed under the same or similar
name, such as Mara, Ana, Maria, Kata, etc. Our practice arose in
the second year of our trading, when we found guests had
difficulty in distinguishing between accommodations with the
same or similar names. The apartments are depicted as accurately
as possible in photos and on our web-pages.
High season is from April 15th
until September 30th.
Rose of Dubrovnik operates on two seasons only, high and low
seasons. Prices of accommodation will be influenced by
season of booking, length of booking, and number of guests. Many
properties are not let for less than four days, though
some may be, with the option of a short-stay surcharge. Extra
guests arriving and sleeping over-night in accommodation, will
incur a 30% surcharge, and be required to lodge the mandatory
Croatian visitors tax.
To Reserve your Accommodation:
Our conditions for
reservation, including deposit payment, and payment methods are
set out at the
Booking Procedure
, and require a deposit to be
paid in advance to secure you booking, in addition to completing
our
Booking Form
. Payment is accepted by credit card secure payment
via PayWay gateway, bank transfer, Western Union transfer,
Travelers Cheques, or Telegraph Post Money Order
to our manager, Meliha Taslaman, at the address as below. The
remainder of the payment owing, (which is the total minus
deposit, plus any incurred bank charges) is due at arrival to
your accommodation in Dubrovnik. Payable in euro cash or
travelers cheques. An extra residence tax of 1 euro per day per
person.
Special requests
and extra services, such as telephone, internet connections, cots,
extra cleaning, apartment servicing, or other features stated in the
website as available on request,
should be requested a minimum month in advance of arrival. Accommodations, with
exceptions, are generally cleaned and serviced every seven days, or between bookings. Extra
services and cleaning can be negotiated with your host, or with us in
advance of arrival.
Please note our
minimum booking period year round is four nights.
High Season Bookings made ahead of season
must be for seven nights minimum, but shorter bookings to the four night
minimum will be made during season. Occasionally, shorter-stay vacancies
will be made available three weeks prior to arrival.
Otherwise,
several accommodations shown on our website will stipulate a lengthier
minimum booking period.
Group Bookings:
To avoid ambiguity and confusion in lodging payments, we
appreciate group payments to be made in one single payment by an
elected group representative. Bill-splitting will not be
accepted.
Accommodation cancellation policy
:
-
.in advance of
60 days: full refund minus incurred bank charges
-
.less than 60
days notice: deposit is forfeited
-
.shortening of a
booking with less than 60 days notice: penalty of deposit for
cancelled nights
Accommodation details at website:
We endeavour to regularly
update all accommodation details on this website, but there may be a delay
in this regard, and all pertinent details should be verified with us at the
time of booking or contact.
Our policy is also to
notify guests of a change in circumstances of their booking, such as
nearby noisy construction works, etc. In these
circumstances, our intention is to prepare guests for any changes, and to
facilitate a satisfactory resolution if possible. The exact address of the
accommodation will be provided on booking.
Tour cancellation
policy:
payments
will be forfeited on cancellations as follows:
10 - 7 days prior to the tour: 25% of the
tour rates
6 - 3 day prior to the tour: 50% of the tour rate
2 - 1 day prior to the tour: 75% of the tour rates
no show: 100% of the tour rate
Otherwise, if tours are
cancelled for bad weather or technical difficulties, then a full refund
will be made to the guest.
Airport transfers
can be booked in advance, and guests will be held responsible for their
own timely arrival to connecting flights and sailings. During Summer
months, traffic can be heavy, and it is the guests responsibility when
booking transfers to allow adequate time for possible traffic delays on the highway,
and international check-in.
Airport transfers
booked through Rose of Dubrovnik will include coordination with the
landlord of the guests' arrival , and will adjust for flight delays.
Guests arriving to Dubrovnik by their own transport must contact their
host in advance of arrival, to finalize arrival time, payment of the
remaining rent, and collection of keys.
Check-in time is from
3.00pm, and check-out is by 11.00am.
Luggage hold is no longer a service we can provide, but is available to the
public at Gruz Bus Station, or may be negotiated specifically with your landlord.
Accidents, Breakages, & Damages Policy:
Guests are responsible
for their own safety during their stay at our apartments and villas, and advised
to undertake personal travel insurance cover for this reason. On arrival to
accommodation, guests are advised, in the event of maintenance and
repairs issues, all further enquiries should be directed to the landlord. Payment for breakages and repairs incurred by negligence or accident
on the part of the guests will be sought by the landlord or host prior to
departure from the accommodation. This office is open for calls from 08:00-20:00 hours
weekdays, and 10:00-15:00 hours weekends.
Disabled and health-restricted
guests: Please take note
that staff and management at Rose of Dubrovnik encourage guests
to read through introductory information and our website guide
for visitors at
Introducing Dubrovnik. Guests are held responsible for their
own choices, and our staff will do their best to guide your
decision according to the information given to us.
Health-restricted guests are often better-advised to choose
accommodation away from the steep centre, to avoid as much as
possible the many steps of the Old Town, for which it is famous,
among other reasons. Accommodations in Gruz, Lapad, and regional
towns and islands usually offer relative ease of accessibility,
compared to Ploce, Pile, and the Old Town. Gate access into the
Old Town is achieved relatively easily by car, cab, bus, or
ferry, and once entering the Old Town via Pile or Ploce gates
(not the Buza Gate, which demands many steps) , the terrain is
more level. Our website will indicate approximate distances from
the Old Town, but readers should note that the incline in the
districts surrounding the Old Town can be steep in parts. The
walking times referred to at our site are those required by
persons of reasonable fitness.
Requirements for Guests'
behaviour:
Guests staying in private accommodations are
requested to observe local customs in respect of noise levels, and minimize
disturbances to the surrounding neighbourhood. Guests are requested to
dispose of trash thoughtfully, and handle the accommodation and city
facilities with respect. Visitors are also requested to observe local
by-laws and laws, especially in regards of driving laws, zero-alcohol
tolerance for drivers, the consumption or sale of illicit substances, and
disturbance of the delicate ecology of our precious foreshore. Parking
restrictions are strictly observed in Dubrovnik, and guests are strongly
advised to check parking conditions carefully. Towing regularly removes
offending vehicles to a central depot, where they can be collected after
payment of a penalty.
Privacy Policy: All guests' details are maintained confidentially,
and not sold or distributed to third parties
.
Feedback: Rose of Dubrovnik
continues to strive to satisfy the needs of our guests, and we
welcome your feedback at any stage of your booking or stay with
us. We will also be contacting you after your departure to
invite feedback again, and participation in our annual prize.
All enquiries regarding our terms and conditions can be
forwarded to our manager: Mrs. Meliha Taslaman, Manager, Iva Vojnovica
102, Dubrovnik 20,000, tel/fax: ++385(0)20 412.424
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